Features & Capabilities

Everything you need to automate your phone system

A complete AI receptionist platform with advanced features, powerful integrations, and enterprise-grade security.

Core Features

Everything included in every plan

24/7 AI Receptionist
Never miss a call with an AI agent that works around the clock
  • Instant call answering with <1s response time
  • Human-like voice using the latest AI technology
  • Natural language understanding and context awareness
  • Unlimited concurrent calls - never busy
  • Custom greetings and voice personalities
Smart Scheduling
Automated appointment booking and calendar management
  • Real-time Google Calendar integration
  • Check availability and book appointments instantly
  • Automatic appointment confirmations and reminders
  • Multi-calendar support for teams
  • Timezone-aware scheduling
Intelligent Call Routing
Route calls to the right person based on context
  • Warm and cold transfer options
  • AI-powered caller intent detection
  • Department-based routing logic
  • Priority routing for VIP customers
  • Customizable transfer conditions
Advanced AI Conversations
Natural, context-aware customer interactions
  • AI powered conversation engine
  • Custom prompts for your business needs
  • Dynamic response generation
  • Multi-turn conversation memory
  • Sentiment analysis and tone matching
Multi-Language Support
Communicate in 50+ languages automatically
  • Automatic language detection
  • Real-time translation
  • Native pronunciation for each language
  • Cultural context awareness
  • No additional configuration needed
Analytics & Insights
Detailed call analytics and business intelligence
  • Real-time usage dashboard
  • Call duration and cost tracking
  • Caller demographics and patterns
  • Conversion rate analytics
  • Export data for deeper analysis

Agent Tools & Capabilities

Extend your AI agents with powerful add-on tools

Location Services

Service Area Verification
Automatically verify if customers are within your service radius
  • ZIP code validation
  • Distance calculations
  • Geographic boundaries
  • Visual service area maps

Call Management

Call Transfer
Transfer calls to human team members when needed
  • Warm transfers with AI introduction
  • Conditional routing logic
  • After-hours handling
  • Emergency escalation

Scheduling

Availability Checking
Real-time calendar availability lookups
  • Multi-calendar support
  • Buffer time management
  • Recurring availability
  • Timezone conversion
Event Creation
Automatically book appointments and create calendar events
  • Email confirmations
  • Attendee management
  • Event descriptions
  • Location details

Business Logic

Custom Calculations
Perform business-specific calculations during calls
  • Pricing estimates
  • Quote generation
  • Service cost calculation
  • Custom formulas

Powerful Integrations

Connect with the tools you already use

Production Ready
Google Calendar
Bi-directional calendar sync with OAuth 2.0 authentication
  • Real-time availability checking
  • Automatic event creation and updates
  • Multiple calendar support
  • Conflict detection and resolution
  • Email notifications
Production Ready
Twilio Voice
Enterprise-grade phone infrastructure with media streaming
  • Phone number provisioning
  • Real-time voice streaming
  • Call recording and transcription
  • Global coverage in 100+ countries
  • SIP trunk support

Advanced AI Capabilities

Powered by the latest realtime AI technology

Natural Voice
Human-like voice synthesis with emotional intelligence
Context Memory
Remembers conversation context throughout entire calls
Intent Detection
Understands caller needs and routes appropriately
Custom Prompts
Tailor AI behavior with detailed system prompts
Real-time Responses
Sub-second latency for natural conversation flow
Multi-Agent Support
Manage multiple specialized AI agents per workspace

Enterprise-Grade Security

Your data and your customers' data are protected with the highest security standards

SOC 2 Type II Certified infrastructure
HIPAA compliant architecture available
End-to-end encryption for all calls
Bank-level data security (256-bit AES)
Regular security audits and penetration testing
Role-based access control (RBAC)
Automatic PII detection and redaction
Compliance with GDPR, CCPA, and regional regulations

Ready to experience these features?

Start your free 14-day trial and see how FlexDialr can transform your phone system.